Wavepoint Group invest in state-of-the-art service management software to enhance customer experienceWavepoint Group invest in state-of-the-art service management software to enhance customer experience

We’re excited to share that Wavepoint Group have recently invested over £20,000  in a state-of-the-art industry-leading Service Management software solution.

As we hope you’ll already know, we are always striving to provide the best possible service experience for our customers. As our business grows, we recognise that it is vital that we don’t compromise on our high standards and personal approach to customer service. Our investment in this new Service Management system will ensure that we can continue to offer the best service experience in the industry.

The system will enable us to respond to the increasing demands on the technical department, whilst empowering our service desk to deliver an even more efficient service to our customers.

If you are a customer, you’ll benefit from a technology-driven proactive analysis of your needs, so we can recommend solutions to help improve your business further. In addition, the new system gives us access to a greater depth of information about your machines, helping us keep you informed and our factories notified about machine improvements and development ideas.

Keep your eyes peeled in the coming months for further information! To find out more call 020 8579 2661.