A statement from Wavepoint Group MD, Jason AlexanderA statement from Wavepoint Group MD, Jason Alexander
As a business ourselves, we know how crucial it is to have a reliable supplier within arm’s reach should something unexpectedly go wrong.
Particularly for those within the dry cleaning and laundry industry, disruption to the day-to-day running of machinery can have a huge impact on daily profits, so to have an equipment supplier on standby, with the appropriate resources available to support you after the initial sale, with second-to-none product knowledge and the ability to fix whatever they supply, is essential.
When you appoint my team as your equipment partner, we promise to provide the best machinery for the right purpose, backed up with exemplary technical support, round-the-clock repairs and non-obligatory advice and guidance throughout our working relationship, whenever you need it.
Allow me to personally assure you that we are in no way affiliated, associated, authorised, endorsed by, or officially connected, with any other supplier of Wavepoint Group machines, whom are reportedly not supporting clients as comprehensively as we have done for over 50 years.
We have independently supplied the dry cleaning and laundry industry with all their equipment needs for half a century – the longest-serving in our field.
For those businesses that have appointed alternative equipment suppliers in the past that haven’t delivered at a time of need, we truly sympathise if you have experienced a poor and unsatisfactory service as a result of using them.
Unlike those equipment suppliers, we have undertaken considerable investment to ensure our clients are supported, both before and after the initial sale; we run complimentary machine demonstrations before you make a purchase at our showroom facility and deliver extensive training and ongoing support once you’ve had a machine installed, to ensure you and your team are fully comfortable with the machine’s functions and processes.
We will never leave you in the cold when something goes wrong. Our service and maintenance packages minimise disruption to your business and costly machine replacements, and our team of engineers will be there to resolve any issues as promptly as they can. Whilst we are proud of our first-time fix-rate of 94%, this is something we aim to increase further in the coming years, giving you complete peace of mind.
If you would like to discuss our service and maintenance packages, please contact me personally on 020 8579 2661.
“My family have been in the dry cleaning industry for 3 generations. I’ve worked with Wavepoint Group and Jason many times over many years. First class equipment with equally high levels of service back up.”
“We’ve been dealing with Wavepoint Group for 40 years. Good knowledge of the business and what we need. Good number of engineers on hand for advice or to fix a problem, install new machines or for service.”
"Amazing company to be working with, from start to finish. Wait, we correct that...there is no finish, the relationship keeps evolving. It’s not simply buy and go, it is advice before you buy, training, up-to-date service and continued upkeep of business!"
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